RETURNS & EXCHANGES

 Harts acknowledges return of products only limited to direct sale between vendor and consumer. This only entails sale online, and not through retail outlets.

There is no return of products for the one which has been customised or personalised on the request of the customer

Any product that has been hampered or damaged while transportation MUST be notified by email within 48 hours of the product being delivered and returned to our warehouse within a strict time period , else  Harts  will not be liable to accept the merchandise. In such cases, the customer will have to write in to info@harts.in and a prompt response is guaranteed from our end. We will investigate the damage from our end and repair the merchandise in entirety.

ALL couriers of this nature will be borne by the customer themselves.  Harts  will only bear the expenses of the transaction after the repair of the merchandise.

In cases wherein due to usage of the merchandise, some part of the product is damaged, such as hardware – locks, studs, screws , buckles, straps, will only be repaired within a period of two weeks from the time of receipt of the merchandise after dispatch from our warehouse.

Please note, damaged products specific to repair will have to be couriered back to our warehouse wherein all costs will be borne by the customer themselves.  Harts will only bear the expenses of the transaction after the repair of the merchandise.

In case of return, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder. You may also opt for credit note that can be redeemed later for any future purchase on our website with validity of 2 months.

Personalised/Customized products are not subject to return or exchange.

Please note that the assistance provided in terms of exchange, return or repair of damaged products shall remain specific to the country where the product was purchased.

CANCELLATION

After having placed their order, customers may cancel their order only if the order has not been dispatched yet. We do not accept any cancellation on orders after the product has been dispatched from our warehouse.

We do not accept any cancellation on orders that is customized or personalised  on the product.

In case of cancellation, there is no credit refund given on the purchase amount, but you may exchange it for another product(s) of same or higher value by paying the remainder. You may also opt for credit note that can be redeemed later for any future purchase on our website with validity of 2 months.

SHIPPING & DELIVERY

Shipping costs are calculated based on cumulative weight of entire order and are different for domestic and international delivery.

In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name, address or contact number ) any extra cost towards re-delivery shall be claimed by the user placing the order.

Shipment/delivery time, of the order processing starts from the day of receipt of the payment confirmed against the order placed with HARTS. The shipment /delivery time is an approximate time mentioned by the vendor against each product. Harts  shall not be liable for any delay / non-delivery of purchased goods by flood, fire, wars, acts of God or any cause that is beyond the control of Harts.

The user must agree to provide authentic and true information, to avoid any kind of delay or loss of merchandise. Harts  reserves the right to confirm and validate the information and other details provided by the user at any point of time. If upon confirmation, such user details are found not true (wholly or partly), Nappa Dori has the right in its sole discretion to reject the registration and debar the user from using the services available at this website, and / or other affiliated websites without prior intimation whatsoever.

Delivery of orders would be done address specific not person specific.

All Duties and taxes for international shipping shall be borne by the customer. Harts is not liable to pay any Duties or Taxes for International Shipping.